Boho Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use the Boho Casino website, create an account, play games or use any related services. Please read them carefully before using the site. By accessing the website or opening an account, you acknowledge that you have read, understood and agreed to these Terms & Conditions. If you do not agree, you should not use the website or its services.

Boho Casino holds a licence from the Autonomous Online & Finance Authority (AOFA) in the Comoros under reference ALSI-202509073-FI2, and a licence from the Tobique Gaming Commission in New Brunswick, Canada, under licence No. 0000064.

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and the operator of Boho Casino. They apply to the website, your player account, casino games, payment functions, promotions and any other services made available through the site. Additional terms may apply to particular games, offers or features. Where additional terms apply, they will be made available before you use the relevant service and should be read together with these Terms & Conditions.

You must use Boho Casino only for lawful purposes and in accordance with these Terms & Conditions. You are responsible for reading the current version before using the site. We may update these terms from time to time to reflect changes to the services, technology, business practices or applicable legal requirements. Updated terms will apply from the date they are published, unless a different effective date is stated. Continuing to use the website after an update means that you accept the revised terms.

The website is intended for people who are legally permitted to participate in online gambling in their location. Gambling may not be available in every jurisdiction. You are responsible for checking whether your use of the website is lawful where you live and for complying with all applicable laws. We may restrict access to the website or refuse a service where required by law, regulation, a court order or our internal controls.

Your responsibilities

Provide accurate, current and complete information when creating or using an account.
Keep your account details, password and authentication information confidential.
Use only your own account and never allow another person to access or use it.
Tell us promptly if you believe your account has been accessed without permission.
Read the rules, paytable and any applicable conditions for each game before playing.
Use the website only from a location where online gambling is permitted.

2. Accounts, identity checks and security

You may need to register an account before accessing some or all Boho Casino services. You must meet the applicable minimum age requirement and any other eligibility requirements before opening an account. We may ask for information or documents to verify your identity, age, location, source of funds or other account details. These checks help us meet legal and operational obligations and protect the site and its users.

Information supplied to us must be truthful and must belong to you. You must not create an account in another person’s name, create multiple accounts where this is not permitted, or use an account for another person. We may suspend access, close an account or withhold an activity where we reasonably believe that information is inaccurate, an account is being misused, or verification has not been completed.

You are responsible for keeping your login details secure. Do not share your password, payment information or account access with anyone else. You are responsible for activity carried out through your account unless you notify us promptly of suspected unauthorised access. We may require additional security checks before allowing account changes, payments or withdrawals.

One person should use only one player account unless we have expressly approved another arrangement. If duplicate or linked accounts are identified, we may review the accounts and related activity. Any decision will be made in accordance with applicable law and the relevant account rules.

3. Deposits, wagering and withdrawals

Deposits must be made using a payment method that you are authorised to use. We may decline, reverse or delay a transaction where a payment cannot be verified, appears to be unauthorised, or does not meet applicable requirements. You should check the payment information shown on the website before confirming a transaction. Your bank, payment provider or other intermediary may apply separate fees or conditions.

Funds held in your account may be used only for permitted gaming and related services. You must not use the account to process funds for another person, conceal the source of funds, or carry out fraudulent or unlawful activity. We may ask for additional information before processing a deposit or withdrawal and may place a transaction on hold while checks are completed.

Withdrawals are subject to account verification, applicable payment rules and any conditions displayed at the time of the request. We may return funds through an approved payment method and may require that the method is held in your name. A withdrawal may be delayed or declined if there is a pending verification issue, a payment dispute, suspected fraud, a breach of these Terms & Conditions or another lawful reason.

You should review your balance and transaction history regularly and report any suspected error as soon as possible. If a technical or administrative error results in an incorrect balance, we may correct the error. If funds are credited to your account by mistake, you must not use them and should notify us. We may recover or offset incorrectly credited funds where permitted by law.

Game results and technical issues

Game outcomes are determined by the relevant game system and its rules. Where a game result is affected by a clear technical, software or operational error, we may cancel the affected activity and restore the account position that applied immediately before the error, subject to applicable law. We are not responsible for losses caused by your equipment, internet connection, device, software or service provider.

You must not use software, devices, tools or methods intended to interfere with the website, manipulate game results, gain an unfair advantage or access information that is not meant for you. Prohibited conduct includes automated play, exploiting vulnerabilities, collusion, fraud and attempting to bypass security or account controls.

4. Promotions, responsible gambling and privacy

Promotions and offers

Promotions, bonuses, tournaments and other offers are subject to their own terms. Those terms will explain the eligibility requirements, participation method, expiry arrangements, wagering conditions, game restrictions and any other important limitations. You should read the full promotion terms before opting in or using an offer. Unless stated otherwise, only one person and one account may benefit from an offer.

We may amend, suspend or withdraw a promotion where permitted by law, including where there is a technical issue, suspected abuse or an event outside our reasonable control. We may refuse or remove a promotional benefit where the participation does not meet the applicable terms. Promotional balances and related winnings may be removed where they were obtained through fraud, misuse, an error or a breach of the promotion rules.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose. Set a budget and time limit before you begin, take regular breaks and never chase losses. Do not gamble when you are distressed, under the influence of alcohol or drugs, or trying to recover money already lost.

Account tools and support options may be available to help you manage your gambling. These may include deposit or wagering controls, activity information, time reminders, cooling-off arrangements or self-exclusion. If you are concerned about your gambling, stop playing and seek independent support from an appropriate Australian gambling-help service. We may also apply restrictions or intervene where required by responsible gambling policies or applicable law.

Privacy and communications

Personal information is handled in accordance with the Boho Casino Privacy Policy and applicable privacy requirements. We may collect and use information needed to provide services, verify accounts, process transactions, maintain security, prevent fraud, meet legal obligations and improve the website. You should review the Privacy Policy for further information about collection, use, disclosure and storage of personal information.

By using the website, you agree that we may send service messages about your account, transactions, security, changes to the site and important terms. Marketing communications will be managed in accordance with applicable requirements and available preferences. You may be able to opt out of promotional communications, but service and legal notices may still need to be sent.

5. Suspension, liability and general provisions

We may suspend, restrict or close an account where we reasonably believe that you have breached these Terms & Conditions, provided misleading information, used the site unlawfully, failed a required verification check, engaged in prohibited conduct, or created a risk to the security or integrity of the services. We may also restrict access for maintenance, compliance, security or other legitimate operational reasons. Any action will be taken subject to applicable law.

If your account is closed, you must not attempt to create or use another account to avoid a restriction. Any valid balance will be dealt with in accordance with applicable law and the circumstances of the closure. We may retain information and records where necessary for legal, regulatory, security, dispute-resolution or responsible gambling purposes.

The website and its content are provided on an availability basis. We aim to provide reliable services, but access may be interrupted by maintenance, telecommunications problems, internet outages, third-party services, cyber incidents or events beyond our reasonable control. Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law.

To the maximum extent permitted by law, you are responsible for your use of the website, your equipment and your decisions about gambling. We are not responsible for losses caused by information supplied by you, misuse of your account, unauthorised access resulting from your failure to protect your credentials, or interruptions outside our reasonable control. Any limitation of liability applies only to the extent permitted by applicable law.

Questions and complaints

If you have a question, notice an account issue or wish to make a complaint, use the customer support channel made available on the Boho Casino website. Provide enough information for the matter to be identified, including relevant account or transaction details, while avoiding the submission of unnecessary sensitive information. We may review account records and ask for further information before responding. Complaints will be handled in accordance with applicable requirements and internal procedures.

Governing law and severability

These Terms & Conditions are intended to operate consistently with the laws and mandatory consumer protections that apply to your use of the services. If a provision is found to be invalid, unlawful or unenforceable, it will be read down or removed to the extent necessary, while the remaining provisions will continue to operate. A failure to enforce a provision immediately does not waive the right to enforce it later.

These Terms & Conditions, together with the Privacy Policy and any applicable game or promotion terms, form the agreement governing your use of Boho Casino. The current version published on the website is the version that applies to your use of the services.