Boho Casino Privacy Policy

This Privacy Policy explains how Boho Casino may collect, use, store and share information when you visit our website, create or use an account, contact support or take part in activities connected with our services. We aim to handle personal information responsibly and transparently. This page also explains how you can ask to access, correct or delete your information, or withdraw consent to marketing communications.

Boho Casino holds a licence from the Autonomous Online & Finance Authority (AOFA) in the Comoros under reference ALSI-202509073-FI2, and a licence from the Tobique Gaming Commission in New Brunswick, Canada, under licence No. 0000064.

Information we may collect

The information we handle depends on how you use Boho Casino and the services available to you. Some information is provided directly by you when you register, complete your profile, make a payment, contact support, participate in an activity or otherwise communicate with us. Other information may be collected automatically when you use the website or may be received from service providers that help us operate our services.

The types of information typically handled by an online casino website may include the following:

Account details, such as your name, date of birth, contact details, username, account preferences and other information needed to establish and manage an account.
Identity and verification information, which may include documents or information used to confirm your identity, age, eligibility and the accuracy of account details.
Payment and transaction records, including deposits, withdrawals, payment method details, transaction history, account activity and information needed to investigate payment issues.
Information about communications with us, including support requests, messages, feedback, complaints and records of steps taken to resolve an enquiry.
Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, general location information and information about how you interact with the website.
Cookie and similar technology information, including identifiers, preferences, session information and details about website visits or other online activity.
Information relating to account safety, responsible use, fraud prevention, risk assessment and compliance checks.

Please only provide information that is accurate, current and relevant to your account. If information changes, you should update it where account tools allow or contact support so that the record can be reviewed. We may need to confirm your identity before making changes or providing information about an account.

How and why we use information

We use personal information for reasonable and relevant purposes connected with operating Boho Casino, providing services and meeting our responsibilities. The purposes may include:

Creating, maintaining and administering your account.
Confirming your identity, age and eligibility where checks are required.
Processing deposits, withdrawals and other account transactions.
Providing customer support, responding to questions and managing complaints or disputes.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
Maintaining the website, fixing technical problems, improving performance and developing user features.
Understanding general usage patterns so that content, navigation and communications can be made more relevant.
Sending service messages about your account, transactions, security, important changes or other operational matters.
Sending marketing communications where this is permitted and where any required consent or other lawful basis is available.
Meeting legal, regulatory, tax, accounting, record-keeping and other formal obligations that apply to the services.
Protecting our rights, the rights of players and the security of our systems, website and business.

We may use information for more than one of these purposes where the purposes are connected. For example, account activity may be used both to provide customer support and to protect an account from fraud. We aim to collect and use information that is reasonably necessary for the relevant purpose and to avoid using it in ways that are inconsistent with this Privacy Policy or with information provided to you at the time of collection.

Marketing communications

Marketing communications may include information about services, features, promotions or other updates. You can withdraw consent to marketing at any time by using an available unsubscribe option in a message or by contacting support@bohocasino.wtf. Withdrawing marketing consent does not generally stop essential service messages, such as account, security or transaction communications.

Cookies, service providers and security

Cookies and similar technologies

Boho Casino may use cookies and similar technologies to keep the website working, remember settings, support account sessions, understand website use and help improve services. Some cookies may be essential for functions such as security, navigation or access to account features. Other cookies may support analytics, preferences or relevant communications.

You can manage or block cookies through the settings of your browser or device. The available controls depend on the browser you use. If you disable or delete certain cookies, parts of the website may not operate as intended, and some preferences may need to be selected again.

When information may be shared

We may share relevant information with organisations and people that help provide, secure or administer the services. These may include payment and transaction providers, identity and verification providers, technology and hosting providers, customer support services, security and fraud-prevention providers, analytics providers, professional advisers and other operational partners. They should receive information only where it is relevant to their role and should handle it in accordance with appropriate confidentiality and security arrangements.

Information may also be disclosed where this is reasonably necessary to protect players, prevent fraud or other unlawful activity, enforce applicable terms, respond to a legal request, comply with a formal obligation or protect the rights and safety of Boho Casino or others. We do not treat personal information as public information merely because it has been provided through the website.

Security

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, misuse, loss, alteration or disclosure. Security measures may include access controls, authentication processes, monitoring, secure technologies and staff or supplier procedures. No website, device or transmission method can be guaranteed to be completely secure, so you should use a strong password, keep account credentials private and contact support promptly if you suspect unauthorised activity.

Retention and your privacy choices

How long information is kept

We keep information for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, support, security, dispute handling and record keeping. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in a way that removes its personal connection.

Some records must be kept for a period required by law even after an account is closed or a request for deletion is received. This may include identity, transaction, account, security or communications records. Where a retention requirement applies, the information will be retained only as needed for that requirement and may be restricted from other use.

How to exercise your data rights

You can contact support@bohocasino.wtf to make a privacy or data request. In your message, explain what you are asking for and include enough information for us to identify the relevant account or records. We may ask for reasonable information to verify your identity before responding, particularly where the request concerns account or verification information.

Access: ask for a copy of personal information we hold about you, together with general information about how it is used.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. Deletion may be limited by legal, security, dispute or record-keeping requirements.
Withdraw marketing consent: ask us to stop using your information for marketing communications. You can also use an unsubscribe option where one is provided.
Other privacy enquiries: ask questions about the handling, sharing, security or use of your personal information.

We will consider each request in light of the information involved, the purpose for which it is held and any applicable legal or security requirements. If we cannot fully comply with a request, we will aim to explain the relevant reason in general terms. Closing an account does not automatically erase every record connected with it.

Changes and contacting us

We may update this Privacy Policy when our services, information practices, technology or legal obligations change. The latest version will be made available on the website, and the updated version will apply from its stated or published date. You should review this page from time to time so you remain aware of how information may be handled.

If you have a question about this Privacy Policy, want to exercise a data right or need help with a privacy concern, contact support@bohocasino.wtf. Please do not send payment passwords or other unnecessary sensitive information by email. We may need to use information already associated with your account to verify a request and protect your privacy.

This Privacy Policy should be read together with the other information and terms made available when you use Boho Casino. If a particular service provides an additional privacy notice, that notice may explain extra information handling specific to that service.